This policy applies to website pages, onboarding workflows, tenant dashboards, customer ordering flows, APIs, and operational analytics connected to Sevata Elite.

It does not cover third-party websites or payment pages that have separate privacy notices.

We collect account and business profile data such as name, email, phone, role, company details, and authentication-related metadata needed for secure access.

We also process service data including menus, orders, table/kitchen setup, payment status metadata, customer contact records, support interactions, and technical logs.

We use data to deliver platform features, verify identity, support merchant operations, process transactions, improve product reliability, and detect abuse.

We may use aggregated or de-identified information for analytics and product improvement.

We share data with service providers only where needed to run the platform, including payment processors, hosting providers, messaging systems, and security tools.

We may disclose information when required by law, to protect rights and safety, or in connection with a legitimate business transfer.

We use cookies and storage technologies for session continuity, security, preferences, and performance analytics.

Browser controls may disable certain cookies, but some features may not function correctly without them.

We retain data for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce platform terms.

Retention periods vary by data category and legal requirement; data may be deleted or anonymized when no longer needed.

We use layered safeguards such as role-based controls, tenant-level data separation, transport security, and audit-oriented logging.

No method of storage or transmission is perfectly secure. You should protect account credentials and report suspected incidents promptly.

Depending on applicable law, you may request access, correction, deletion, or processing restrictions for personal data, subject to verification and lawful exceptions.

Requests can be sent to support@sevata.in.

Where permitted, data may be processed in locations outside your jurisdiction through trusted service providers operating under contractual and security controls.

We may update this policy from time to time to reflect product, legal, and security developments. Material updates may be announced through in-app notices or email.

For privacy concerns or data requests, contact support@sevata.in.

Review related terms at Terms of Service.